Return and Refund Policy

French Compliance Institute
Last updated: March 2026

This Return and Refund Policy explains how refunds, cancellations, and access to digital training services are handled by French Compliance Institute.

Website: https://frenchcomplianceinstitute.com
Contact email: [email protected]

1. Digital Training Services

French Compliance Institute provides online professional training courses through an e-learning platform. Courses may include recorded video lessons, downloadable materials, quizzes, assessments, and certificates of completion, depending on the selected course.

As our courses are digital services, access is usually provided shortly after payment confirmation through the learner’s account.

2. Course Access After Purchase

Once payment is successfully completed, the purchased course becomes available in the user’s account, and a confirmation email is sent to the customer.

Customers are responsible for ensuring that the email address and account details provided during registration are accurate.

3. Right of Withdrawal

Under European consumer law, customers normally have a 14-day withdrawal period for distance purchases.

However, for digital services such as online training, the right of withdrawal may be waived when:

• The customer requests immediate access to the course.
  
• The customer acknowledges that the withdrawal right ends once access begins.

This condition applies when course access is provided immediately after purchase.

4. Refund Eligibility

Refunds may be considered in the following situations:

• The customer paid for a course but did not receive access due to a technical issue caused by the platform.
  
• The same course was purchased more than once by mistake.
  
• The course purchased was not made available in the user account after successful payment.
  
• A payment error occurred and was verified by French Compliance Institute.
  

Refund requests are reviewed individually.

5. Non-Refundable Situations

Refunds may not be issued where:

• The customer has already accessed the digital course content.
  
• The customer changed their mind after receiving course access.
  
• The customer failed to use the course within the access period.
  
• The customer expected a specific job, career result, qualification, or professional outcome.
  
• The customer’s access issue was caused by incorrect login details, device problems, internet connection issues, or third-party service issues.
  

French Compliance Institute provides educational resources but does not guarantee professional, employment, regulatory, or career outcomes.

6. Subscription Cancellations

Some services may be offered through recurring subscriptions. Subscriptions renew automatically unless cancelled before the renewal date.

Users may cancel subscriptions through their account settings. Access continues until the end of the current billing cycle.

Subscription fees already charged may not be refundable once the subscription period has started, unless required by applicable law or approved by French Compliance Institute.

7. Certificates

Certain courses may provide a certificate of completion. Certificates confirm that the learner has completed the course requirements.

Certificates do not represent an officially recognised academic qualification unless clearly stated on the course page.

Refunds will not usually be issued because a learner misunderstood the certificate type, provided that the certificate information was stated on the website.

8. Technical Issues

French Compliance Institute will make reasonable efforts to maintain access to the learning platform. However, the platform may occasionally be unavailable due to maintenance, updates, or technical issues.

If a technical issue prevents course access, customers should contact us with:

• Full name
  
• Registered email address
  
• Course name
  
• Order or payment reference, if available
  
• A short description of the issue
  

9. How to Request a Refund

To request a refund, please contact:

French Compliance Institute
Email: [email protected]

Refund requests should be submitted within 14 days of purchase, unless a longer period is required by applicable law.

We may request additional information to verify the purchase and assess the refund request.

10. Refund Processing

If a refund is approved, it will usually be processed to the original payment method.

Processing times may vary depending on the payment provider, bank, or card issuer.

11. Changes to This Policy

French Compliance Institute may update this Return and Refund Policy from time to time. Any updated version will be published on the website.

Continued use of the website or learning platform after updates means users accept the revised policy.

12. Contact

For questions about refunds, cancellations, or course access, please contact:

French Compliance Institute
Email: [email protected]