Privacy policy

Privacy Policy

French Compliance Institute

French Compliance Institute is committed to protecting the privacy and personal data of users who access our website and online learning services.

This Privacy Policy explains how we collect, use, store, and protect personal data when individuals interact with our website or services.

This policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable European data protection laws.

1. Data Controller

The organisation responsible for the processing of personal data collected through this website is:

French Compliance Institute

Website:
https://frenchcomplianceinstitute.com

Email:
[email protected]

The data controller determines how and why personal data is processed.

2. Personal Data We Collect

When you use our website or services, we may collect personal data such as:

  • name and contact details
  • email address
  • account login information
  • payment and billing information
  • course enrolment and learning progress data
  • communication messages sent through contact forms
  • technical data such as IP address, browser type, and device information.

Personal data refers to any information that can directly or indirectly identify a person.

3. How We Collect Data

Personal data may be collected when users:

  • create an account on the website
  • purchase a course or subscription
  • subscribe to newsletters or communications
  • contact us through forms or email
  • browse the website.

Some information may also be collected automatically through website technologies such as cookies.

4. Purpose of Data Processing

Personal data may be processed for purposes including:

  • providing access to online training services
  • managing user accounts
  • processing course purchases and subscriptions
  • providing customer support
  • sending service communications
  • improving website functionality and user experience
  • complying with legal obligations.

GDPR requires organisations to process personal data only for specific and legitimate purposes and to collect only the data necessary for those purposes.

5. Legal Basis for Processing

Under GDPR Article 6, personal data may be processed on the following legal bases:

  • Consent – when users explicitly agree to certain processing activities
  • Contractual necessity – when data is required to provide services such as course access
  • Legal obligation – when processing is required by law
  • Legitimate interests – when processing supports legitimate organisational interests and does not override user rights.

6. Data Sharing

Personal data may be shared with trusted service providers where necessary to operate the platform.

Examples include:

  • website hosting providers
  • payment processors
  • learning management system providers
  • email communication services.

These third-party providers process data only under contractual obligations to protect personal data and ensure confidentiality.

7. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented to ensure that the level of data protection required by GDPR is maintained.

These safeguards may include contractual protections or recognised legal mechanisms for international data transfers.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy.

Retention periods may vary depending on:

  • contractual obligations
  • legal requirements
  • operational needs.

Once data is no longer required, it will be securely deleted or anonymised.

9. Data Security

French Compliance Institute implements appropriate technical and organisational measures to protect personal data against:

  • unauthorised access
  • accidental loss or destruction
  • alteration or misuse.

Security measures may include encrypted communication, secure servers, and restricted access to personal data.

10. User Rights Under GDPR

Under GDPR, individuals have several rights regarding their personal data.

These include:

  • Right of access – to obtain confirmation and copies of personal data being processed
  • Right to rectification – to correct inaccurate data
  • Right to erasure – to request deletion of personal data in certain circumstances
  • Right to restriction of processing
  • Right to data portability – to receive personal data in a structured format
  • Right to object to certain processing activities.

Users may exercise these rights by contacting us using the contact details provided above.

11. Right to Lodge a Complaint

If users believe their personal data has been processed unlawfully, they may file a complaint with a competent data protection authority.

In France, the supervisory authority responsible for data protection is:

CNIL – Commission Nationale de l’Informatique et des Libertés

Users also have the right to seek judicial remedy where applicable.

12. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may be used to:

  • remember user preferences
  • enable website features
  • analyse visitor behaviour
  • improve platform performance.

Users can manage cookie preferences through browser settings or through the website’s cookie consent banner.

More information is available in our Cookie Policy.

13. Children’s Data

Our services are intended for adults and professional learners.

We do not knowingly collect personal data from children without appropriate consent from a parent or legal guardian where required.

14. Changes to this Privacy Policy

French Compliance Institute may update this Privacy Policy periodically.

Updates may occur to reflect:

  • legal or regulatory changes
  • improvements to our services
  • changes in data processing practices.

The updated policy will be published on the website with the revised date.

15. Contact

If you have questions regarding this Privacy Policy or your personal data, please contact:

French Compliance Institute
Email: [email protected]